Privacy

Whistler Hardware values your privacy and this policy outlines the commitment we take to protect your personal information.  If you should have any questions or concerns about this policy, please contact us at info@whistlerhardware.ca

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. We use this information to fulfil your online order, communicate with you, provide customer support to assist you, measure the effectiveness of our online store and marketing programs, track and analyze your purchases and preferences to better understand your product and service needs and eligibility.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.  We may also use cookies to track your activities on our site.

Finally, we may engage in email marketing, with your permission, to send you emails about our store, new products and other updates.

 

SECTION 2 – CONSENT

How do you get my consent?

Implied Consent – When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

Express Consent – If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@whistlerhardware.ca

 

SECTION 3 – DISCLOSURE

Whistler Hardware does not sell our customers’ personal information to any other party. However, in the normal course of business we may share some of your personal information with our affiliate companies, with our service provider Lightspeed (see Section 4), with third parties acting on our behalf, or as permitted or required by law. We also use Google Analytics to help us understand how our customers use the Site.

 

SECTION 4 – LIGHTSPEED

View the Lightspeed Privacy Policy here; https://pdf.lightspeedhq.com/privacy-policies/LIGHTSPEED_PRIVACY_POLICY_English.pdf

 

SECTION 5 – COOKIE USE

A cookie is a small text file stored on a user’s hard drive. Depending on how you have configured your browser, when you visit our site, we use cookies. Cookies are not required to shop on our site. We use cookies to assist with anonymous site traffic analysis, which includes tracking the time/date of visits, pages viewed, and referring URLs.

There are simple ways to either refuse all cookies, or accept them each time they are offered. Consult your browser’s help files for assistance on changing cookie settings or removing cookie files.

Session Cookies – We use "session" cookies to keep you logged in while you use our Services, to better understand how you interact with our Services, and to monitor aggregate usage and web traffic information on our Services.

Persistent Cookies – We use "persistent" cookies to recognize you each time you return to our Websites or Services. For example, we create a persistent cookie that includes some basic information about you, like your most recent search. We use this persistent cookie to remember your preferences and, if you create an account, to make your user experience consistent.

 

SECTION 6 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 7 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact a manager at info@whistlerhardware.ca.